DIGITALIZATION OF COOPERATIVE MANAGEMENT: TECHNOLOGICAL LESSONS FROM ANGKASA MALAYSIA

Abstract

Digitalization of cooperative management has become a key strategy to enhance efficiency, transparency, and competitiveness in the Industry 4.0 era. This article examines the technological learning process of ANGKASA (Angkatan Koperasi Kebangsaan Malaysia Berhad) as a successful model of cooperative digital transformation in Malaysia. Using a qualitative approach, field observations and in-depth interviews were conducted with cooperative managers and members involved in the digitalization program. The findings reveal that an integrated information system, the use of Android-based cooperative financial applications, and continuous digital training are the main pillars of ANGKASA’s success. Technology implementation has not only streamlined member data management and financial reporting but also strengthened cooperative business networks at both national and regional levels. The lessons learned from ANGKASA provide valuable insights for Indonesian cooperatives in designing adaptive and sustainable digitalization strategies aligned with local regulations and needs. This study recommends stronger regulatory support, enhanced human resource capacity within cooperatives, and greater synergy among stakeholders to realize an inclusive and productive digital cooperative ecosystem. By emulating Malaysia’s successful experience, Indonesian cooperatives can accelerate their digital transformation and strengthen community-based economic development.